Edmondson on psychological safety
Bad news arrives late not because people hide things but because your first sentence on hearing it is usually "why didn't you say so earlier".
Better-regarded hospital units reported more errors not because they made more, but because it was safe there to report one.
- Safe to speak upAsking the obvious, disagreeing with the leader, owning a mistake.
- Learning behaviourYou ask, you seek feedback, you discuss the errors.
- Better performanceSafety on its own improves nothing; the learning is what delivers.
Change one thing at your next meeting: the chair speaks LAST. And open with one specific mistake of your own. When somebody brings bad news, your first sentence has to be thanks.
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