Edmondson on psychological safety
A shared belief that it is safe to say the awkward thing. Not comfort — the condition for learning.
Better-regarded hospital units reported more errors not because they made more, but because it was safe there to report one.
- Safe to speak upAsking the obvious, disagreeing with the leader, owning a mistake.
- Learning behaviourYou ask, you seek feedback, you discuss the errors.
- Better performanceSafety on its own improves nothing; the learning is what delivers.
- The situation
The sponsor stopped replying three weeks ago, the sign-up link has been broken since Monday. The person who knew said nothing.
- What the model says
Saying it here means taking the blame, and that is a question of climate. Where it is unsafe the errors do not disappear; the news of them does.
- What you do
At the next meeting speak last and open with one mistake of your own; when someone brings bad news, make your first sentence thanks.
What it claims
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Why this is your problem
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These works are related to the one you just read — and not by accident:
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Of the ten gslk competency domains, this work grounds:
The same work written for a member: what to do with it in the club.
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