← All foundations
2014Brand

University Brand Equity: Core and Supporting

The point, in one line

Emotional environment is one of the core dimensions of a university's brand. That is exactly where a student club works.

How it works

A survey of 439 students put emotional environment among the five core dimensions of a university's brand — in the same group as the quality of the faculty.

The student learning experienceCore and supporting create it jointly; you cannot repair a brand in pieces.
  • Perceived quality of facultyThe most important of the five. Not something a club controls.
  • University reputationGrows when your work is talked about beyond the university.
  • Emotional environmentThe sense of belonging. Here you act directly and almost without money.
  • Brand loyaltyThe university's dimension: you contribute, you do not own it.
  • Brand awarenessThe university's too. Say that out loud before the report to the rector's office.
You can see which dimension your club actually moves; the four supporting ones — library, student living, careers, facilities — stay outside this figure.
The same thing, in your club
  1. The situation

    The term report contains only the number of events and the attendance figures.

  2. What the model says

    That is visibility work. The core dimension a club actually moves is the emotional environment: whether the first-year who came once felt they belonged.

  3. What you do

    Put one person in charge of every newcomer getting a personal message, by name, within a week of their first visit.

What it claims

The full text is loading from the library. If it never appears, the connection to the database failed — reload the page.

Who created it

PTGB2014
An illustrated emblem, not a portrait.
Musa Pinar, Paul Trapp, Tulay Girard & Thomas E. Boyt
2014

The full text is loading from the library. If it never appears, the connection to the database failed — reload the page.

Why this is your problem

The full text is loading from the library. If it never appears, the connection to the database failed — reload the page.

Why gslk uses it

The full text is loading from the library. If it never appears, the connection to the database failed — reload the page.

Where it runs in the product

The full text is loading from the library. If it never appears, the connection to the database failed — reload the page.

Source

The full text is loading from the library. If it never appears, the connection to the database failed — reload the page.

Rights and licence
In copyright

The primary source is in copyright. This page retells it in our own words and cites it rather than reproducing it.

What this connects to

These works are related to the one you just read — and not by accident:

Grounds these competency domains

Of the ten gslk competency domains, this work grounds:

The student version
University Brand Equity: Core and Supporting

The same work written for a member: what to do with it in the club.

Check it yourself

Links to publishers and libraries. There are no links to unauthorised copies here, and there will not be.

Links open in a new window.